Zoom is a unified communications and collaboration platform that provides a comprehensive suite of tools for connecting, collaborating, and engaging across various digital and hybrid workspaces. It has evolved from a popular video conferencing tool into a complete AI-first work platform called Zoom Workplace and a set of Business Services.
Zoom’s offerings cover several categories of business needs. For Communication & Productivity, the platform includes its core Meetings video conferencing service, Team Chat for seamless instant messaging, Phone as a cloud-based phone system (VoIP), Docs & Whiteboard for collaborative documents and visual teamwork, and Clips for asynchronous video messages and screen recordings. For Customer & Marketing, Zoom offers Contact Center & Virtual Agent for AI-first customer experience and conversational AI support, as well as Webinars & Events for hosting virtual broadcasts and multi-day events. The platform also features Revenue Accelerator, which provides sales enablement tools with AI insights to help teams accelerate deals. A major unifying feature is the Zoom AI Companion, an AI assistant included with paid Zoom Workplace plans that automates tasks like summarizing meetings and drafting follow-ups to boost general productivity. Zoom is designed to unify disparate tools into an all-in-one solution, supporting seamless communication across hybrid and remote teams.
