A bot is a software application specifically engineered to automate routine tasks. For example, major search providers utilize these programs to systematically traverse the internet, following hyperlinks to map and integrate new web pages into their indexes.
The terminology “bot” encompasses a broad array of computerized programs. Generally, a bot is any application designed to execute distinct and repetitive functions. Search engines employ bots to facilitate the indexing of fresh content, and they are also a common sight in instant messaging and live chat applications.
A significant number of organizations leverage bots to deliver automatic responses to customer inquiries. In these situations, bots can supply pre-written replies based on the specific support needs identified by the user. While bots are typically unable to resolve highly complex issues, they are effective at directing requests toward established knowledgebase articles and pre-sorting support tickets before they reach human agents.
Bots are also frequently associated with malware. Some common instances of malicious bots include programs designed to perform brute-force attacks against website security or reroute internet traffic to specific, unauthorized pages.