Informal communication describes the exchange of information that happens outside of official or structured channels within an organization or community. Unlike formal communication, which follows established hierarchies, protocols, or organizational charts, informal communication flows freely and unpredictably through personal relationships, friendships, or casual interactions.
This type of communication is common in neighborhoods, social groups, and workplaces where people naturally connect and share information without strict rules or oversight. In some organizations, informal communication is not only accepted but encouraged because it can foster creativity, quick problem-solving, and stronger social bonds.
However, the lack of structure in informal communication also means it can be prone to inaccuracies, rumors, or misunderstandings. Still, it remains a vital part of human interaction, complementing formal channels by adding flexibility and immediacy to how information spreads.